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General enquiries

For general enquiries about Busways services, contact our customer service team during business hours, Monday to Friday, 7am until 5.30pm (except public holidays) (02) 9497 1870 or fill out the form below.

General Enquiry Form

Name

Feedback, compliments or complaints

For feedback, complaints or compliments about Busways services, contact the Transport Infoline, available 24/7 on 131 500 or fill out the Bus Feedback Form

The Transport Infoline provides public transport users in NSW with the transport information needed to plan an efficient journey on all modes of transport. Feedback and complaints provided to Transport Infoline will help provide insights necessary to improve services.

Lost property enquiries

If you have lost something on a bus service, let us know by submitting an enquiry below or call us on (02) 9497 1870.

Our drivers will check the bus for lost property items at the end of their shift and return it to the Busways depot where the bus operates from. All lost property is logged in our lost property register.

Lost Property Enquiry Form

Name
date time

Job enquiries

If you’re interested in joining our team at Busways or have a job related enquiry, contact our Recruitment Team at (02) 9497 1800 or recruitment@busways.com.au

Visit our Careers page for current job opportunities.

Hire a bus

If you’re interested in hiring a bus for an event, contact our Charters Team on (02) 9497 1870 or fill out the Bus Hire Enquiry Form.

Visit the Hire a bus page for more information on our charter services and booking information

Media enquiries

If you’re a journalist and have a media enquiry related to our bus services, are looking for comment on your story, or would like to film on our buses or at a bus depot for TV news, contact our Media team at media@busways.com.au or on (02) 9497 1943.

Our locations

Find where our bus depots and support office are located across NSW.

Our support office

Busways Group
5 Bridge St, Pymble NSW 2073
Locked bag 1015, Gordon NSW 2072
Get directions

(02) 9497 1800

Our bus depots

Blacktown depot
150 Glendenning Rd, Glendenning NSW 2761
Open Monday to Friday, 8am until 5pm
Get directions

(02) 9625 8900
Bulahdelah depot
36-38 Stroud Street, Bulahdelah NSW 2423
Open Monday to Friday, 8am until 5pm
Get directions

(02) 4997 4788
Coffs Harbour depot
6a O'Keefe Drive, Coffs Harbour NSW 2450
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6652 2744
Grafton depot
64 Skinner Street, Grafton NSW 2460
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6642 2954
Gosford depot
42 Empire Bay Drive, Kincumber NSW 2251
Open Monday to Friday, 7.30am until 5.30pm
Get directions

(02) 4368 2277
Heatherbrae depot
2370 Pacific Highway, Heatherbrae NSW 2324
Open Monday to Friday, 8am until 5pm
Get directions

(02) 4983 1560
Kempsey depot
36-42 Nance Road, South Kempsey NSW 2440
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6562 4724
Laurieton depot
21 Hoschke Road, West Haven NSW 2443
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6559 7712
Macksville depot
2 Partridge Street, Macksville NSW 2447
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6568 3012
Penrith depot
47-53 Mullins Rd, Penrith NSW 2750
Open Monday to Friday, 7.30am until 5.30pm
Get directions

(02) 4721 9900
Port Macquarie depot
6-8 Denham Street, Port Macquarie NSW 2444
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6583 2499
Raleigh depot
Lot 11 Bayldon Drive, Raleigh NSW 2454
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6655 7410
Wauchope depot
9 Wade Street, Wauchope NSW 2446
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6586 1855
Windsor depot
91 Mulgrave Rd, Mulgrave NSW 2756
Open Monday to Friday, 7.30am until 5.30pm
Get directions

(02) 4574 9200
Wyong depot
40 Arizona Rd, Woongarrah NSW 2259
Open Monday to Friday, 7.30am until 5.30pm
Get directions

(02) 4392 5831
Yamba depot
4 Favourite Avenue, Yamba NSW 2464
Open Monday to Friday, 8am until 5pm
Get directions

(02) 6645 8941

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