Getting around on buses can be convenient and easy when you have the right information for your journey.
Learn more about planning ahead with Busways to make your trip as smooth as possible.
- How to catch a bus
- Ticketing and Opal
Depending on where you’re travelling, you can pay for travel using an Opal Card or cash fare.
- If you’re travelling in Sydney or Central Coast, you will need an Opal card to pay for travel or an Opal single bus ticket.
- If you’re travelling in regional NSW, you will need to purchase a ticket from the driver. Tickets can be paid for using contactless payments or cash. It will help the driver if you have the correct or small change ready.
Learn more about Opal, tickets and fares on the Ticketing and Opal page.
- Transport apps
There are several transport apps available to help plan your trip, view real-time information and service updates on bus services using a smartphone or tablet.
Visit the Transport apps page to find a transport app right for you.
- Travelling with bikes, scooters, surfboards and bulky items
Non-folding bicycles and non-folding scooters cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.
Foldable bikes and scooters, surfboards, luggage and other items can be taken on board, although the driver may refuse if the service is at capacity. Your items must:
- Travelling with prams and children
Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.
Prams and strollers are welcome and free to take on Busways buses under the following safety guidelines:
- Travelling with animals and pets
Travelling with an assistance animal
Certified seeing or hearing guide dogs, assistance animals or police dogs are permitted on our buses at all times.
To help our drivers to differentiate between your assistance animal and a pet, please display your Assistance Animal Permit when boarding.
Guide, hearing, police and security dogs do not require a permit.
People with assistance animals are encouraged to sit in the priority seating area near the front of the bus to help keep the aisles clear for the safety of both their animal and other passengers.
Assistance animals may travel for free, however owners are still required to have a valid pass or ticket for travel.
Travelling with pets
Pets are allowed on bus services, with permission from the driver.
The animal must be restrained in a suitable box, basket or container at all times while on board.
The driver can refuse to allow the animal to board:
- Safety and security
Closed-circuit television cameras (CCTV)
Surveillance cameras operate on all bus services to monitor and deter anti-social behaviour or offences.
Alighting at night
If you’re travelling after 8pm, our buses can (on request) stop between bus stops for your safety. You should let the driver know in advance so they can ascertain a safe place to pull the bus over.
If you need assistance, feel unsafe or threatened in a bus, speak to the bus driver. Call 000 in an emergency.
See something, say something
You can play a role in helping to keep our bus services and network safe by reporting anything suspicious as soon as possible.