Accessible Transport Action Plan

Accessible Public Transport

Busways is focused on providing accessible transport services for all sections of the community including people with a disability, older persons, children, students and commuters.

Moving toward an accessible fleet

A third of our fleet is made up of easy access (wheelchair accessible/low floor) buses designed with the various access needs of our passengers in mind. They include design features such as:

  • an overall low-floor design to provide easy access, especially for seniors, people with disability, parents with prams and passengers carrying heavy or awkward loads.
  • automatic ramps and kerbside “kneeling” to bring the floor closer to ground level, reducing the angle between floor and kerb to improve wheelchair and pram access.
  • strategically located handrails, stop buttons and ticketing equipment to assist the mobility of frail passengers or those with a disability.
  • colour contrasting within the bus to assist people with vision impairment to distinguish steps, aisles and the Priority Seating area.
  • a larger, easier to reach button in the Priority Seating area to enable those with limited upper body strength to signal their stop. Busways buses that are accessible have a wheelchair accessible symbol on the side of the bus by the entry.

Easy access bus services

Busways is committed to meeting the NSW Government and Disability Discrimination Act targets for 'easy access' services. Since December 31 2012, at least 55% of Busways’ timetabled services are operated by a low floor easy access bus. To find out which bus services are wheelchair-accessible, check your timetable before you travel - accessible trips are marked with a wheelchair symbol in print, web and bus stop timetables.

Moving forward, timetabled easy access services will have increased to 80% of all services by the end of 2017, and in 2022 we will be proud to operate all of our services by low floor easy access buses.

Mobility Aids on Busways Services

Busways' accessible buses have been designed to comply with the national standards for mobility aids.

Mobility aids such as walkers, walking aids, wheelchairs and electronic wheelchairs are welcome on Busways services if they meet the following specifications:

Mobility aid dimensions

  • fit within an allocated space of 1300mm by 800mm;
  • be no more than 750mm wide; and
  • weigh less than 300kg including the aid, occupant and assistant (if applicable) when using a ramp or other boarding devices.


  • be able to move in the direction determined by the transport operator; and
  • have effective braking systems to maintain stability.


To board our buses your mobility aid should be able to:

  • turn 180 degrees within an area 2070mm by 1540mm;
  • cross a horizontal gap up to 50mm wide;
  • mount a vertical rise (bump) up to 15mm;
  • cross grating gaps up to 13mm wide and 150mm long;
  • negotiate a 1:14 grade ramp unassisted;
  • negotiate up to a 1:8 grade where the ramp is less than 1520mm; and
  • negotiate a 1:4 grade ramp with assistance.

Further detail of these specifications is provided in the DDA Disability Standards for Accessible Public Transport 2002.

Please be aware that some oversized wheelchairs and scooters may not be able to board due to ramp weight restrictions.

Requesting a Low Floor Service

If you have a regular requirement for a low floor bus please contact Busways Infoline to register your request. Please include your bus route, bus stop and preferred time of travel and Busways will take the information into consideration during our network planning.

Visually Impaired Passengers

Most Busways drivers have been trained by Guide Dogs Australia.

Guide Dogs Australia have trained our drivers on the best way to help vision impaired and disabled passengers and are ready, willing and able to help passengers when necessary.

Free travel for visually impaired passengers and their attendant is available; please ensure you show the driver your Vision Impaired Persons Pass.

Service Animals

Passengers who have a certified seeing or hearing guide dog, an assistance animal or a Police dog are permitted on our buses with their animals at all times.

To help our drivers to differentiate between your assistance animal and a pet please display your Assistance Animal Permit when boarding. Pets may travel if in animal containers and at the discretion of the driver.

People with assistance animals are encouraged to sit in the Priority Seating area near the front of the bus to help keep the aisles clear for the safety of both their animal and other passengers.

Assistance animals may travel for free, and their owners pay their normal fare (a full fare, concession fare or free travel, depending on their concession status).

Hearing and speech impaired callers

The 131 500 Transport Infoline offers a TTY response for hearing and speech impaired customers - please call 1800 637 500.

Non-English speaking callers

If you need assistance in a language other than English, the 131 500 Transport Infoline offers Translating and Interpreting Service (TIS) on 131 450. Alternatively if you call 131 500 you may ask for an interpreter.