Cooee Busways – a bus that comes when you call it!

Cooee Busways is a new On Demand public transport trial operating in the Mid-North Coast under the NSW Government’s Rural & Regional On Demand public transport pilot program.

Cooee Busways services commenced on Wednesday 16 January 2019 and operates a same-day return service Monday to Friday (except public holidays).

Customers can travel between their regional community and town centre in the morning and return in the afternoon on the same day on two routes:

  • Coramba, Karangi, Upper Orara with Coffs Harbour
  • Upper Rollands Plains, Telegraph Point with Port Macquarie

Two other routes were decommissioned during the trial phase, as of June 5, 2019:

  • Bonville, Crossmaglen with Coffs Harbour
  • Aldavilla, Yarravel with Kempsey

The pilot utilises existing school buses, between school drop-off and pick-up times, to deliver these new services to participating customers.

The overarching objective of the NSW Government’s On Demand Pilot Program is to test and learn through the delivery of temporary pilots new and creative transport services.

Cooee Busways is exploring the potential for On Demand to provide customers living in rural areas such as Aldavilla, Coramba, Rollands Plains, Telegraph Point, Thrumster and Yarravel access to major city and town centres at a low cost.

Community Travel Survey

Help us understand how our On Demand bus service can best meet your community needs by completing this short Community Travel Survey.

Routes

Coramba, Karangi PS, Upper Orara with Coffs Harbour

The school bus finishes school service at Karangi PS at 9.00am and is available to commence the Cooee Busways service.

Drop off locations and times will vary depending on the number of passengers. Times will be confirmed via a phone call the day before.

Morning - Coramba, Karangi, Upper Orara with Coffs Harbour

  • Expected pick up at Coramba between 9.10am-9.20am
  • Expected arrival at Park Beach Plaza, Park Ave and Base Hospital by 10.10am-10.30am

Afternoon - Coffs Harbour with Upper Orara, Karangi, Coramba

  • Expected pick up at Park Beach Plaza, Park Ave and Base Hospital between 1.20pm-1.40pm
  • Expected arrival at Coramba between 2.30pm-2.50pm

Click the below map for a full sized PDF

Upper Rollands Plains, Telegraph Point with Port Macquarie

The school bus finishes school service at Rollands Plains Upper PS at 9.05am and is available to commence the Cooee Busways service.

Drop off locations and times will vary depending on the number of passengers. Times will be confirmed via a phone call the day before.

Morning - Upper Rollands Plains, Telegraph Point with Port Macquarie

  • Expected departure from Rollands Plains Upper Public School between 9.05am-9.10am
  • Expected arrival at Settlement City between 10.10am-10.15am

Afternoon - Port Macquarie with Telegraph Point, Upper Rollands Plains

  • Expected pick up at Settlement City between 1.55pm-2.00pm
  • Expected arrival at Rollands Plains Upper Public School between 2.55pm-3.00pm

Click the below map for a full sized PDF

Fares

Route
Standard Single
Standard Return
Concession Single
Concession Return
RED Fare
Coramba, Karangi PS, Upper Orara with Coffs Harbour
$5.90
$11.80
$2.95
$5.90
$2.50
Route
Standard Single
Standard Return
Concession Single
Concession Return
RED Fare
Upper Rollands Plains, Telegraph Point with Port Macquarie
$8.20
$16.40
$4.10
$8.20
$2.50

Book a trip

You can make a booking from up to one week in advance up to 4.30pm the day before your trip.

Call us on (02) 9497 1870 between 7am and 4.30pm, Monday to Friday (except public holidays) or fill in the form below and our representative will get back to you shortly.

Pick up/drop off address
Is the drop off address the same as the pick up address?
Drop off address
Do you require assistance accessing the bus?
Name

General

What is Cooee Busways?

Cooee Busways is a new On Demand public transport trial operating in two communities on the Mid-North Coast under the NSW Government’s Rural and Regional On Demand Pilot Program. Busways North Coast will operate the services in the same regions we already operate school bus and town bus services.

What services are provided?

Same-day return services will run Monday to Friday, during the morning and afternoon, to better connect these regional communities to their regional town centres:

  • Coramba, Karangi, Upper Orara with Coffs Harbour
  • Upper Rollands Plains, Telegraph Point with Port Macquarie
When will the trial services commence?

This trial will commence on Wednesday 16 January 2019.

What days do the trial services operate?

Cooee Busways services run Monday to Friday (except public holidays).

Who is providing the service?

Cooee Busways is operated by Busways as part of the NSW Government’s Rural and Regional On Demand public transport pilot program.

We are an Australian owned and operated business, with 17 depots across NSW with 750+ buses and 1400+ employees. We operate the local school and route bus services in each of the Cooee Busways areas so we know the roads and communities very well. We‘re proud to be partnering with TfNSW to trial innovative solutions to improve public transport in regional NSW.

Can I book a trip with multiple stops?

No, Cooee Busways is a point-to-point service that will transport you from your pick up location to your regional town centre for shopping, recreational activities, attend medical or business appointments or to connect with our local bus network.

What types of buses are used?

The Cooee Busways fleet comprises of standard sized buses, with the exception of a mini-bus operating the Upper Rollands Plains to Port Macquarie via Telegraph Point trial service.

How will I recognise the bus that is picking me up?

Cooee Busways buses are clearly marked with the NSW Government On Demand branding and Cooee Busways logo.

For buses with an electronic destination sign (located above the front windshield) the Cooee logo and route description will be shown.

How many people can travel at the same time in the same vehicle?

Vehicles can seat up to 56 customers. For safety reasons, due the nature of some long distance routes, standing passengers are not permitted.

How can I provide feedback on my trip?

If you would like to provide feedback on the Cooee Busways services, you can contact us by calling (02) 9497 1870 or email infoline@busways.com.au. Alternatively you can contact Transport for NSW by calling 131500 or complete the feedback form at transportnsw.info

What do I do if I have left something on board a Cooee vehicle?

For lost property enquiries, please contact us by calling (02) 9497 1870.

Can children travel unaccompanied on a Cooee service?

Children under 12 years of age cannot travel without an adult on Cooee Busways services. Bookings can only be made by customers who are 16 years and older.

Can I book for more than one passenger on one booking?

Yes, when booking by phone you can advise us how many passengers you are booking for, or if booking online, simply add the number of passengers travelling on the online booking form.

Is there a cancellation fee?

No, there is no cancellation fee for Cooee Busways services.

Is there a customer Code of Conduct on board Cooee Busways Services?

Customers are asked to:

  • Have a valid and confirmed booking prior to boarding the vehicles
  • Remain seated until the vehicle has stopped
  • Carry a valid concession card if seeking a concession fare

Customers cannot:

  • Soil or damage the vehicle
  • Smoke in the vehicle
  • Behave in an offensive manner or use any offensive language towards other customers and our driver
  • Intentionally interfere with the comfort or safety of other persons or the vehicle
  • Eat or drink on board the vehicle (water only)
How do I know the bus will be on time?

If there are any delays with the Cooee services you will be notified by our Customer Service staff on the mobile number provided at the time of booking.

Bookings

When should I book my trip?

You can book a trip up to one week in advance, and by 4:30pm on the day before your trip at the latest. We recommend you book as early as possible to reserve a seat.

How do I book a trip?

You can book a trip from 10 January 2018 by:

  • filling in the online booking form, or
  • calling us on (02) 9497 1870 between 7am and 4.30pm, Monday to Friday (except public holidays)
Will I receive a booking confirmation?

Yes, you will receive a booking confirmation with details of your trip including:

  • Pick-up time and location
  • Drop-off time and location
  • Vehicle details and number plate

If you book by phone and provide us with your email address, we will send a booking confirmation to this address as well as a phone confirmation the day before travel.

How do I change or cancel my booking?

You can only change or cancel your booking by calling us on (02) 9497 1870 or emailing infoline@busways.com.au.

As other customers will be using the service, we recommend that you cancel your trip the day before, so we can provide the most efficient service to our customers.

Fares and payment

What does it cost to use this service?
Route
Standard Single
Standard Return
Concession Single
Concession Return
RED Fare
Coramba, Karangi PS, Upper Orara with Coffs Harbour
$5.90
$11.80
$2.95
$5.90
$2.50
Route
Standard Single
Standard Return
Concession Single
Concession Return
RED Fare
Upper Rollands Plains, Telegraph Point with Port Macquarie
$8.20
$16.40
$4.10
$8.20
$2.50
How do I pay?

All payments are made by cash directly to the driver upon boarding the service. Please have the correct fare ready for the driver where possible. Credit, debit and pay wave card facilities are not available.

Regional Excursion Daily (RED) tickets are also accepted on these services.

Are concessions available for this service?

Concession fares are available to eligible Transport Concession Entitlement Card holders including seniors, pensioners, children, students, apprentices, Centrelink customers, asylum seekers, people with disabilities and veterans and war widow/ers.

Please ensure you carry the appropriate Concession Entitlement Card to show the driver when boarding.

Accessibility

Does the service cater for people with mobility issues?

At the moment these services are not operated by wheelchair accessible buses. The trial will utilise existing school buses, between school drop-off and pick-up times, to provide a transport service where there are currently service gaps. We are testing this as an efficient solution for regional areas, instead of school buses operating empty back to town.

Can I travel with an assistance animal or Guide Dog?

Approved assistance animals and Guide Dogs are allowed on all vehicles and may travel for free.

Can I travel with a pram or large items?

A mini-bus will be used to service the Upper Rollands Plains to Port Macquarie via Telegraph Point pilot and will not be suitable for large items. All other Cooee Busways services are suitable for prams or strollers, or large items such as bikes, surfboards or carry-on luggage, providing they do not inconvenience or obstruct other customers.