Entry-Level Customer Service/Administration Officer

Our employees are what make Busways work and it is through them that Busways is able to provide exceptional service to our communities. We currently have full-time vacancy for a motivated Entry-Level Customer Service/Administration Officer located at our Support Office in Pymble

Our recruitment process will involve a questionnaire during the shortlisting stage thus, please only apply if you are committed.

The Opportunity

The opportunity would best suit an individual with some experience in administration that is eager to kick-start and build their career. You will be supporting a team of four whilst gaining experience in managing customer relationships, handling complaints and conducting investigations. Recent school or tertiary graduates and those returning to the workforce are encouraged to apply as full training and mentoring will be provided.

The Job

Primarily focused on customer complaints investigation, responses and enquires, this position will require the use of computer systems to research events and write reports. Responding to customers by phone and email will also be a significant part of the role.

We require an individual that will effectively contribute a positive and open-minded approach to their work and who is willing to work as a team player to meet day-to-day tasks while striving to improve customer relations in a big picture way.

The responsibilities associated with this position could include but is not limited to:

  1. Investigating complaints via Busways' internal systems and liaising with the a diverse group of people (customers, depot staff, TfNSW etc) to ensure a resolution is achieved
  2. The daily electronic management of Busways Infoline (our customer feedback and complaints handling platform) by ensuring feedback is handled in a professional and timely manner in accordance with Busways policies, procedures and contractual requirements.
  3. Logging all feedback in the database system, along with completing all necessary reports as required
  4. Responding to customer complaints via email and phone
  5. Liaising with schools and depot staff and using map and calculator tools to quote and book in charters

Essential Criteria

  • Good computer skills – Microsoft Word & Excel at an intermediate level
  • Excellent written communication skills
  • Confident phone manner, capable of managing a variety of customer interactions, more specifically, interactions with customers who are emotional and negative in nature
  • A positive, friendly and reliable individual with a proactive approach to work
  • A quick learner, who is willing to learn from their mistakes and use experiences to improve the way things are done
  • An organised individual with a strong ability to prioritise their workload on a daily basis
  • An Australian driver's licence
  • Permanent Residency or Australian Citizenship

What is working for Busways like?

We are a family run company with a community feel. We are continuously growing and look forward to continuously developing with our employees. We foster a fun, flexible and friendly working environment with a range of staff benefits that include:

  1. Flexible Working Hours – we encourage flexibility in the workplace thus, our employees have the ability to start early and finish early or vice versa. However, this is dependent on the core working hours of the business and the operational requirements of the department 
  2. Yoga - A relaxing yoga class once a week with a qualified teacher.
  3. Lunch Club + More - A subsidised healthy eating lunch option that includes sandwiches, wraps, salads and fruit. We also have an espresso machine and a selection of tea to keep you going through the day.
  4. Shuttle Bus - We currently have a number of free shuttle buses that bring staff to and from work every day from both the Central Coast region and Western Suburbs. The ability to use this service is dependent upon the requirements of the position (working hours) and is dependent upon the needs and requirements of the department.

About Busways

Busways Group is one of the largest private bus operators in NSW, operating route, charter and school bus services in outer-metropolitan Sydney, the Central Coast and the NSW North Coast. We are a family run business with over 75 years' experience. Today we are a strong team of approximately 1600 staff delivering quality public transport with a fleet of over 700 buses across 16 depots.

Unfortunately due to the large number of applications that we usually receive, we are unable to contact all applicants and only short-listed applicants will be notified.

Busways is an Equal Opportunity Employer.

How To Apply: 

Please apply by sending through a copy of your Resume and Cover Letter to recruitment@busways.com.au or alternatively for more information, please don’t hesitate to contact the Recruitment Team on (02) 9497 1800.

Please note, applications will close on Friday, 25th May 2018